Online Application
Thanks for your interest in being a part of the team here at Zen Coffee Company! We love working alongside our crew and serving an amazing community.
Applicants must be 18+ (Bussers may be 15+).
Please take a moment to fill out the questions, and don't be afraid to really show us your personality in your answers!
We're looking for HARD-WORKING, ENTHUSIASTIC, RELIABLE, TEACHABLE PEOPLE-PEOPLE, and we hope this application gives us a sense of WHO you are and whether you'd be a great fit for the culture of our shops. :)

Job Title: Barista
FLSA Status: Hourly Non-Exempt
Reports to: Shift Supervisor, Manager

Job Summary:
A Zen Coffee Company Barista is responsible for embodying our mission of creating an environment where our customers feel they are one of our own. The Barista does this by creating a culture of excellent customer service, preparing and serving quality food and beverages and remaining teachable while working together with fellow employees.
Barista Job Duties:

• Embody company mission, vision, values
• Prepare beverages and food according to company standards
• Communicates with staff through appropriate Slack Channels
• Follow appropriate policies and procedures for register and cash handling
• Report all safety related concerns to Owners
• Complete task list assignments during shift
• Fulfill open, mid, and closing shift procedures according to cafe standards
• Strive for team work and good communication while interacting with co-workers
• Pursue relationships with customers and co-workers while maintaining a high level of professionalism
• Proficiency in coffee grinder and espresso machine operations
• Proficiency in palate development and dialing in espresso
• Proficiency in milk steaming and latte art
• Ability to speak knowledgeably about Zen Coffee Company and Dapper & Wise coffees
• Stay up to date with company classes and events
• Answer customer questions/complaints and direct to Shift Supervisor or Owner, whether in person or over the phone
• Attend All Staff Meetings as scheduled
• Help in maintaining a clean and functional shop

Physical Requirements:
The physical demands described here are representative of those that must be met by the Zen Barista to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company. The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to stand for long periods of time; frequently walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.

Job Title: Store Manager
FLSA Status: Salaried Exempt 
Reports To: Director of Operations / Owner

Job Summary:
A Zen Coffee Company Store Manager is responsible for leading the day-to-day operations of the shop while creating an environment where every guest feels like they are one of our own. The Store Manager leads by example, develops their team, drives sales, maintains operational excellence, and ensures every guest receives exceptional service.
Qualifications

• Minimum 2+ years of management experience in a coffee shop, café, or restaurant required
• Proven experience leading and developing teams
• Strong understanding of labor management, scheduling, inventory, and food safety
• Ability to coach employees while holding them accountable
• Excellent communication and conflict resolution skills
• Ability to thrive in a fast-paced environment
• Availability to work mornings, evenings, weekends, and holidays as needed

Essential Responsibilities

• Lead, coach, and develop a high-performing team
• Model Zen Coffee Company's mission, vision, and values every day​
• Oversee all daily shop operations
• Ensure beverages and food are prepared according to company recipes and quality standards
• Maintain exceptional cleanliness and organization throughout the shop
• Ensure opening, mid-shift, and closing procedures are completed accurately
• Maintain food safety and sanitation standards
• Monitor equipment and communicate maintenance needs promptly
• Create and manage employee schedules
• Maintain labor within company goals
• Manage inventory, ordering, and product waste
• Protect company assets through proper cash handling procedures
• Analyze sales trends and identify opportunities to improve business performance

• Create an exceptional guest experience every shift
• Resolve guest concerns professionally and promptly
• Attend management meetings and required trainings
• Maintain proficiency in espresso preparation, grinder calibration, milk steaming, and beverage quality

Physical Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
The employee must regularly stand and walk for extended periods, frequently use hands and arms to prepare beverages and food, lift and move up to 50 pounds, bend, stoop, reach, kneel, climb, and occasionally work in both hot and cold environments. Managers should be prepared to spend the majority of their shift actively working alongside their team while maintaining operational oversight.

Job Title: Baker
FLSA Status: Non-Exempt
Reports To: Owner

Job Summary:
A Zen Coffee Company (Baker, Bakery Assistant, Pastry Apprentice) is responsible for embodying our mission of creating an environment where our customers feel they are one of our own. The Baker does this by creating a culture of excellent quality and attention in preparing food products and remaining teachable while working together with fellow employees.
Baker Job Duties:
    •    Embody company mission, vision, values
    •    Prepare food according to company standards
    •    Communicates with staff through appropriate Slack Channels
    •    Follow appropriate policies and procedures for cleaning and safety 
    •    Report all safety related concerns to Owners
    •    Complete task list assignments during shift
    •    Strive for team work and good communication while interacting with co-workers
    •    Pursue relationships with customers and co-workers while maintaining a high level of professionalism
    •    Proficiency in preparing pastries and accurately following bulk recipes
    •    Proficiency in palate development and ensuring product consistency 
    •    Ability to speak knowledgeably about food products and potential allergens 
    •    Proficiency with inventory tracking and management.
    •    Attend All Staff Meetings as scheduled
    •    Help in maintaining a clean and functional shop; including prevention of allergen cross contamination.

Physical Requirements:

The physical demands described here are representative of those that must be met by the Zen Baker to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company. The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to stand for long periods of time; frequently walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl. Zen Baker must follow all safety procedures and precautions when using knives, kitchen machinery, ovens, and cleaning agents.